Support Services
Our nationwide team of field based server support specialists are fully trained to deliver around the clock onsite hardware support. If a fault cannot be resolved remotely and the incident requires a site visit a member of our support team with the backing of our extensive spares and logistics infrastructure will resolve any incident quickly and efficiently with the minimal disruption to a business.
Servium provides technical advice and assistance across the midrange Operating System (OS) environment. Our proficiency in software support ensures our customers have access to our telephone advice and guidance service, allowing access to OS software support across all the leading vendors.
The Servium Enterprise Server Support service provides you with:
- Increased network availability through reduced response times
- Multi-vendor technical expertise
- UK and Ireland coverage
- Dedicated 24/7 Service Desk
- Comprehensive Spares facilities
- Onsite Fix, Response and Advanced Replacement cover options
- Software Telephone Advice and Guidance (TAG) service
- Cost effective service excellence
Service delivery
We provide technical advice and assistance across both server hardware and software environments via our 24/7 Service Desk, providing you with a single point of contact which in turn helps you maximise your operational efficiency by reducing time consuming administration.
Our wide range of flexible Service Level Agreements ensures we can customise and mould our service solutions to your business needs. We will work closely with you to identify and prioritise the critical support requirements of your networks. From this information we can formulate the most suitable range of service levels and service solution then contain them under a single support contract, reducing your overhead and downtime whilst increasing your business productivity.
As networks are continuously evolving with the needs of a business we provide a Service Management facility which periodically reviews those changes through review meetings and continuous improvement plans, in doing so it ensures that the support services remain in step with your business.
Remote Monitoring
With networks demanding 24/7 availability, increased pressure from end users is being put on IS Departments to provide a dedicated technical support team that remotely monitors servers in a real time environment.
From our Network Operations Centre Servium monitors a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alerts customers of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.
Please call us on 0844 736 6155 to discuss how we can help your organisation
