Customer Philosophy

The aim of this is to articulate how we will work with you to help your organisation grow by being a valued customer and what you can expect from us.

Our Customer Philosophy

• When you call us the phone should ring no more than three times (after all why should you have to wait?). You will get through to someone who can help you immediately.
• Once you become a customer of Servium you will be assigned a dedicated Account Manager tasked to ensure complete satisfaction each day, every day.
• You will always be treated as an individual not an Account Number!
• Your Account Manager is tasked with understanding your organisation. It is only then that we can start to add significant value. The average length of experience of our Account Management Team within the IT industry is just over 8 years (so they know what they are talking about).
• Our account managers have been hand picked and under go constant reviews to ensure they meet the exacting standards required of them by Servium. They currently undergo training three times a week on various product and services solutions, thus ensuring the advice you get is always up to date. They can be contacted via a local rate 0844 phone number or via email, which ever suits you. Every member of our team understands they are responsible and accountable for the quality of their work and the service you receive.
• We are here to help you enhance your organisation, as a result we encourage you to pass onto us your business problems and challenges such that we can do the background research, finding solutions to your challenges, presenting the various options and then helping implement the best solution. We after all should be an extension of your business.
• You will have access to our Technical Consultants who will advise on the technical aspects of specific solutions.
• We will value you as a customer. To this effect we will offer you competitive pricing on the whole range of our products and services.
• As Technology is continually changing and new terms and phrases are being created we will explain in plain English what new products do and how they will benefit your organisation.
• When things go wrong (which they will occasionally do within the IT environment!) we will focus all our efforts into resolving the issues quickly and effectively.  We will also proactively keep you updated on how the issue is progressing. Bottom Line your problem is our problem.
• We believe that confidentiality is an important trait to have. As a result we treat all your information and business processes with the utmost discretion. When we are required to pass on any confidential information, for example to a manufacturer or partner we will check with you first.
• We believe that the only reason you would work with us tomorrow is because we have helped you move your business forward today.